Terms of service

01 1. Definitions

• Provider — Forma, the owner of the Forma website and app.
• User — an individual who has ordered a course or signed in to the app.
• Course — a digital training program: a sequence of workouts, tests and rest days with descriptions and videos, delivered in the app.
• App — the web application at /app/ where the training happens.
• Coaching session — a one-to-one online session with the Forma coach over video, paid for separately (section 5c).
• Subscription (the club) — access to the Small Steps Club in the App (the task of the day, the weekly board, the prize) and to every Course for a paid period: 30 days or a year. There is no automatic charge: the period ends and access closes until the User pays for the next one themselves.

02 2. Subject

The Provider grants the User access to the chosen Course or, under a Subscription, to the club and every Course in the App, and the User pays the price shown on the Course or Subscription page at the time of the order. The Course is a digital product for self-directed training; it is not a medical, healthcare or educational service with individual supervision.

The offer is accepted at the moment of any payment: for a Course on the site, for a Subscription (the club) on the site or in the App, or for a coaching session in the App. For a free Course, it is accepted at the moment of the order.

A paid Course comes with a week of the club as a gift: 7 days of club access from the Course’s activation, at no extra charge. The week does not renew and does not turn into a Subscription; to stay in the club, the User pays for a Subscription. If the Course is refunded, the club week ends with it.

The first workout of each Course is available free of charge, once. It is not a service under these terms and not a part of them: the contract between the Provider and the User arises only on payment for a Course. The Provider may change or withdraw the free access at any time, and doing so does not affect Courses already paid for.

03 3. How access is granted

• The User enters an email on the Course page. This email becomes the login for the App; no password is needed — sign-in uses a one-time code from an email.
• After payment the Course opens automatically, for the same email, usually within a few minutes. If for technical reasons it does not, the Provider grants access by hand — write to the address below and we will sort it out.
• The Course is deemed delivered at the moment of activation. The refund window starts then.

04 4. Term of access

A purchased Course is available to the User with no time limit and no extra charge for as long as the App exists. Course updates (fixes, new descriptions, videos) are included.

A Subscription opens the club and every Course for the paid period. At the end of that period access closes by itself — there is nothing to cancel and nothing to unsubscribe from. To continue, the User pays for the next period. Progress and statistics are kept after the Subscription ends, and Courses bought separately stay open.

Should the Provider decide to discontinue the App, it will notify Users by email at least 30 days in advance.

05 5. Price and payment

Each Course, Subscription and coaching session price is given in the currency shown on the page (₽ in Russian, $ in English). Payment goes through an external payment service linked from that page: Prodamus for payments in roubles, lava.top for payments in dollars; the receipt or confirmation is issued by that service. If no payment link is connected, payment is arranged by email.

A Subscription is not charged automatically: the User pays for each period themselves, at the price shown on the page at the time of payment. We do not store card details and cannot take money without a fresh action by the User. Should automatic renewal ever be introduced, it will be an option to switch on, not a change to these terms.

06 5a. Invitations: +30 days of the club

• Every User has a personal invitation link. If a person who came through it pays for a Subscription (the club) through the App, the Provider adds 30 days of club access to both of them — the new member and the one who invited them.
• The reward is given only for paying for a Subscription. Buying a single Course does not earn it.
• There is no reward if the new member already had a Subscription before coming through the link, or if the link is their own.
• The first link a person came through is the one that counts; later links do not replace it.
• The one who invites receives at most 12 rewards in 12 months; the new member receives their 30 days in any case.
• This is not a discount: the Subscription price stays the same, and days are added to the access period. Days cannot be exchanged for money.
• Along with the reward, an inviter who is not in the club yet is added to both of its circles — solo and duo — if the reward was credited to them and their club access is active; someone who left the club is not added back. If both are in the club and neither has a partner they chose themselves, they become a duo pair on their own, without an invitation.
• The Provider may change or end the invitation programme by publishing the change on this page; days already credited are kept.

07 5b. The club’s weekly prize

• Club members earn points for tasks; the week’s board is settled on Sunday.
• The coach announces the winner of the week. When results are tied, the coach decides the winner.
• The prize is a one-hour online session with the coach. In the duo, each member of the pair gets the prize — an hour each.
• The time of the session is agreed with the coach. The prize cannot be exchanged for money.

08 5c. Coaching sessions

The Provider offers a service — a one-to-one session with the coach, online, over video. Length and price: 30 minutes — $29, 60 minutes — $39. The price shown in the App at the time of payment applies.

• The User picks a free time in the App; the time is held for them for 20 minutes, and paying through the App’s link within that time confirms the booking. If no payment arrives within 20 minutes, the time becomes free again.
• A paid session is not refunded. Instead, it can be moved — by the User in the App, or by writing to the coach or to the email below, at least 24 hours before it starts.
• If the User does not attend and has not given 24 hours’ notice, the session counts as held and is not moved.
• If a session does not take place because of the coach or a fault on our side, we move it to a convenient time, and if it cannot be moved, we refund the payment.

An hour with the coach won as the club’s weekly prize (section 5b) is not a paid session under this section: its time is agreed with the coach.

These rules do not limit your rights under ЗоЗПП — they are described in the refund policy at /refund/.

09 6. Health and safety

The Courses contain physical exercise, including intense exercise. Consult a doctor before starting, especially if you have chronic conditions, injuries, are pregnant, have hypertension or have not trained for a long time. Course materials are not medical advice and do not replace a professional consultation.

The User assesses their own condition and chooses the load. Stop the workout if you feel pain, dizziness or unwell. The App’s difficulty recommendations are informational.

10 7. Prohibited use

• Sharing access (email and sign-in codes) with others or using one account for several people.
• Copying, recording, publishing or reselling Course materials: texts, videos, programs.
• Circumventing the App’s technical restrictions or interfering with its operation.

In case of a proven violation the Provider may limit or terminate access and claim compensation for the damage actually caused. Terms that worsen a consumer’s statutory rights are void (ЗоЗПП art. 16), and that rule applies here too.

11 8. Liability

The App is provided “as is”. The Provider strives to keep it running but does not guarantee the absence of interruptions and errors and is not responsible for outages of third-party services (hosting, email, payment). The Provider does not guarantee specific training results — they depend on the User’s consistency, nutrition, sleep and health.

The Provider’s liability under these terms is limited to the price paid for the Course, the Subscription or the coaching session.

12 9. Refunds

A refund is possible within 14 days of activation (for a Subscription, from payment) if fewer than 3 workouts of the Course are completed (for a Subscription, within the paid period). Coaching sessions follow section 5c. Details are in the refund policy at /refund/.

That is our rule, not the limit of your rights. Under ЗоЗПП art. 32 you may withdraw from the service at any time, paying the costs we have actually incurred. The rule above is simpler and usually better for you; if it does not fit your case, write to us and we will apply the statute.

13 10. Personal data

Personal data processing is described in the privacy policy at /privacy/. By leaving an email the User agrees to it.

14 11. Changes

The Provider may change these terms; a new version applies from its publication on the site and does not worsen the conditions of Courses already paid for. The date of the latest update is shown at the top of the page.

15 12. Governing law and disputes

These terms are governed by the law of the Russian Federation. First we write to each other: we answer a claim within 10 days. If that does not settle it, the dispute goes to court — and a consumer may choose the court at their own place of residence (ЗоЗПП art. 17). Nothing in these terms limits that right.

16 13. Contact

Forma, email: hello@forma-app.co.