Refund policy
How to get a refund for a Forma course: 14 days after activation if fewer than 3 workouts are completed.
1. When a refund is possible
You can get a full refund if no more than 14 days have passed since access was activated and you have completed fewer than 3 workouts of that Course (workouts marked as completed in the App count; tests and rest days do not).
Both conditions are checked against App data at the time of the request.
1a. Subscription
A payment for a period is refundable on the same terms: no more than 14 days since the payment and fewer than 3 workouts completed within it. There is no subscription to cancel and nothing to unsubscribe from: nothing is charged automatically, the period simply ends.
2. How to request a refund
- Write to hello@forma-app.co from the email your access is linked to.
- Mention the Course name and, if you have it, the payment id or date.
- You do not have to give a reason, but it helps us make the courses better.
3. Timing and method
Requests are handled in the order received. The money goes back by the same method used for payment; how fast it arrives depends on the bank and the payment service. After the refund, access to the Course is closed.
4. When a refund is not possible
- More than 14 days have passed since activation.
- 3 or more workouts of the Course have been completed.
- The terms have been violated — for example, access was shared with others.
- The Course was free.
4a. Coaching sessions
The rule above is for Courses and Subscriptions. Coaching sessions (30 minutes — $29, 60 minutes — $39) work differently:
- You pick a time in the App and pay; the slot is held for 20 minutes. Paying within that time confirms the booking, and without a payment the time is free again.
- A paid session is not refunded. Instead, you can move it — yourself in the App, or by writing to the coach or to the email below, at least 24 hours before it starts.
- If you do not attend and have not given 24 hours’ notice, the session counts as held and is not moved.
- If a session does not take place because of the coach or a fault on our side, we move it to a time that suits you, and if it cannot be moved, we refund the payment.
5. Technical problems
If a Course does not open because of a fault on our side and we cannot fix it within a reasonable time, we refund regardless of the conditions above.
6. Your statutory rights
The rules above are ours, and they are simpler than the statute. Beyond them you have rights under ЗоЗПП: to withdraw from the service at any time, paying the costs we actually incurred (art. 32), and to a refund where the service was not performed properly (art. 29). Nothing on this page removes them — such terms would be void (art. 16).
7. Contact
Forma, email: hello@forma-app.co.